Customers
Who are They?
Our customers are typically other large organisations.
Interests and Concerns
Product quality, cost and delivery are the major concerns of customers. Increasingly, customers throughout the supply chain are recognising the full life cycle impacts of our products and the downstream products made using BHP Billiton materials. A greater focus is emerging on materials and resource efficiency and the management of final waste materials.
Read more:
- Our Resources at Work for an overview of downstream products made from BHP Billiton materials
- Stewardship
- Environmental Case Studies>Stewardship.
Dialogue
Our business model is based on customer-oriented groupings (Customer Sector Groups), which are supported by marketing offices located in The Hague and Singapore. Our Marketing Group is in regular contact with customers, providing technical support on occasion to assist with product utilisation, either in terms of process efficiency or product handling; providing product information, including material safety data sheets; and facilitating visits to our operating sites and technology exchanges with our operating sites.
